Excellence in Customer Service: Pacific Standards

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About Course

Master the core communication tools needed to handle inquiries, resolve complaints, and deliver world-class service in retail, tourism, and business.

What Will You Learn?

  • Master the 3-step greeting framework.
  • Handle difficult or frustrated customer complaints calmly.
  • Use professional phone communication etiquette.

Course Content

Module 1: The Foundations of Service
Topic 1: Welcome & The "First 10 Seconds"

  • Lesson 1.1: The Power of the Greeting

Module 2: High-Impact Communication
Topic 2: Active Listening and Phone Etiquette

Module 3: Turning Complaints into Loyalty
Topic 3: De-escalating Frustrated Customers

Module 4: The Final Review (Micro-Quiz)

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